Policies

- Cancellations and/or reduction of nights made up to 7 days before the booked date incur no charges. Thereafter, the deposit may be retained. Cancellations and /or reduction of nights with less than 24 hours notice may result in the first night's accommodation being charged, however, all reasonable efforts will be made to on-sell the room.

- Check-in is available from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in and/or check-out is by arrangement only. Please contact us to advise of your requirements should you need to arrive early or depart late. Luggage storage is available.

- Payment for all accommodation must be made in full on the day of departure (if not already done so). It is the policy of the Fitzherbert Castle Motel to request a credit card imprint upon arrival. Overdue/recovery charges may be made if your account is not paid on time.

- All units at The Fitzherbert Castle motel are designated non-smoking